Delivery
The last-order date for Christmas 2022 is Thursday 15th December.
Please be aware while Royal Mail continues to provide the best service possible, delivery delays may still occur, particularly during periods of industrial action. To find out more about likely delays in your area, see the Royal Mail website.
I dispatch orders via Royal Mail standard shipping, with an estimate of 3-5 days working days (including Saturdays) from order to delivery.
Delivery costs £4.95 on orders below £70.
Delivery is free for orders over £70. Free shipping is applied automatically at the checkout.
Delivery Delays:
I’ll send you an email when I dispatch your order. Orders should take 3 working days to arrive once they have been dispatched. In the unlikely event an item does not arrive within the delivery time, I’ll do everything I can to help. Please email info@karinnorlen.com or use the form on the contact us page.
Returns & Exchanges
I take pride in the quality and craftsmanship of my work and want you to be 100% satisfied with your purchase. If you're not completely in love, I'll happily offer you a refund or exchange within 30 days. All I ask is that the item is returned unused, in its original packaging, and fit for resale.
Simply contact me within 30 days of receiving your order, explaining the reason for the return and saying whether you would like to exchange it or receive a refund. I’ll email back to confirm the return address. As soon as I receive the item, I will refund or exchange it, as agreed.
Unfortunately, I am not responsible for losses or breakages on your purchase’s journey back to me. For this reason I recommend you package the item securely and use a signed for delivery service.
